How to Contact TikTok: 15 Steps (with Pictures)

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How to Contact TikTok: 15 Steps (with Pictures)
How to Contact TikTok: 15 Steps (with Pictures)

This article will show you how to send a direct message to TikTok's official support team via phone or tablet. For individual issues and troubleshooting advice, you can easily contact TikTok through your profile. If you are contacting TikTok for business reasons, you can send an email to one of the official business, advertising and press accounts listed on their website.


Method 1 of 2: Using the mobile app

Contact Tiktok Step 1

Step 1. Open the TikTok app on your iPhone, iPad or Android

TikTok's icon resembles a white musical note with blue and red borders on a black background. It's on your home screen or among your other apps.

Contact Tiktok Step 2

Step #2. Hit the Me button at the bottom right

This button resembles a figurehead icon and is located on the navigation bar at the bottom of the screen. This will open your profile page.

If you are not automatically logged in, please log in here to proceed to your profile

Contact Tiktok Step 3

Step 3. Tap the icon with three dots at the top right

This button is in the top right corner of the screen. This will open the "Privacy and Settings" menu on a new page.

Contact Tiktok Step 4

Step 4. Under the 'SUPPORT' heading, tap Send Feedback

This option is in the menu next to the pencil icon.

Contact Tiktok Step 5

Step 5. Select a category for the reason for your contact

You can tap on each category to view more options.

Contact Tiktok Step 6

Step 6. Select a subcategory under your main category

Each category includes several subcategories. You can select the reason that best describes your problem.

Some subcategories will ask to select a detail category on the next page

Contact Tiktok Step 7

Step 7. Press the Submit button

This is the red button at the bottom of the screen. This will open the Send Feedback page and allow you to type your message.

Contact Tiktok Step 8

Step 8. Type your message in the text field

Press 'Tell us your feedback' below the text field and type your message here.

Optionally, you can press the gray photo icon below the message field and add an image or screenshot to your message

Contact Tiktok Step 9

Step 9. Enter your email address in the 'Email contact' field

Tap this field at the bottom of the message form and enter a valid email address to receive a response from TikTok's support team.

Contact Tiktok Step 10

Step 10. Press the Send button

This button is in the top right corner of the screen. This will send your message to the TikTok support team.

Method 2 of 2: Business contact

Contact Tiktok Step 11

Step 1. Open in an internet browser

Here you can find all regional e-mail addresses for companies, advertising and the press.

Contact Tiktok Step 12

Step 2. Open your mailbox

You can use a mailbox via your internet browser or a desktop or mobile client for e-mail.

Contact Tiktok Step 13

Step 3. Create a new email

Be sure to indicate the reason for the contact and describe your problem or question in this message.

If you're not sure how to write a new email, be sure to check out this article for detailed guidelines

Contact Tiktok Step 14

Step 4. In the 'To' field, enter one of TikTok's official email addresses

Depending on your reason for contacting them, you can find the correct email address on TikTok's contact page and then type it in the "To" field of your email.

Contact Tiktok Step 15

Step 5. Send your email

This will send your message to the official email address in the "To" field of your email.

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