Contact Instagram

Table of contents:

Contact Instagram
Contact Instagram
Anonim

This wikiHow teaches you how to report a problem to Instagram. Instagram has no customer service to call, and the email address you once used to ask for help no longer works. You can use the built-in help system to report inappropriate content. If you'd like to report something to Instagram, you can do so on the Help Center webpage if you're using a desktop or laptop, or through the 'Report a problem' option if you're using the mobile app. It is not certain that you will get an answer.

Steps

Method 1 of 4: Report inappropriate content

Contact Instagram Step 1

Step #1. Open Instagram

If you are using a mobile phone or a tablet, tap the Instagram app icon to open the app. The app has a rainbow-colored icon with a symbol that resembles a camera. If you're using a desktop or laptop, use a web browser to go to

If you are not automatically logged in, please enter your Instagram account email address and password. You can also log in with your Facebook account

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Step #2. Tap and hold on the private message or comment you want to report

To report a private message or comment, tap and hold it for menu options to appear. If you are using a computer, hover your mouse cursor over the private message or comment. You should only do this if you want to report a private message or comment; for other content this is not necessary.

Contact Instagram Step 4

Step 3. Click or tap ⋮, ⋯ or

to display the menu. The menu icon can appear in different places, depending on the type of content involved. The menu button is located in the following places:

  • User profile:

    Go to the user profile you want to report and click or tap the three dots icon in the top right corner of the user profile.

  • Messages:

    find the post you want to report and click or tap the three dots icon in the top right corner of the post.

  • Remarks:

    find the comment you want to report and tap the exclamation mark icon in the top right corner of the Instagram app. If you're using a computer, hover your mouse cursor over the comment and click the three-dot icon next to the comment.

  • Private Messages:

    open the conversation with the inappropriate private message. Tap and hold the message so that the menu appears at the bottom of the screen. If you're using a computer, hover your mouse cursor over the private message and click the three-dot icon next to the private message.

  • Stories:

    when you see a story you want to report, click or tap the three dots icon in the top right corner.

  • Live broadcast:

    if you see a live broadcast with inappropriate content, click or tap the three-dot icon next to the comments section.

  • Reels (short videos):

    when you see a short video that you want to report, click or tap the three dots icon in the bottom right corner.

Contact Instagram Step 5

Step 4. Click or tap Report or Report this comment.

For posts, stories, and short videos, this option is in the context menu that appears when you tap or click the three-dot icon. With private messages, you can find the option at the bottom of the screen when you tap or click on a message. In comments, you can find the option in the menu that appears when you tap the exclamation mark icon or click the three-dot icon on your computer.

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Step 5. Click or tap on the reason you want to report the content

Indicate why you want to report the content. You can report content for a variety of reasons, including spam, nudity or sexual acts, violence, bullying or harassment, hate speech or symbols, and suicide or self-harm.

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Step 6. Click or tap Report

The content will be viewed by Instagram, after which action will be taken.

Method 2 of 4: Report a problem on a mobile

Contact Instagram Step 8

Step #1. Open Instagram

The app has a rainbow-colored icon with a symbol that resembles a camera. If you're already logged in to Instagram, you'll see the home page when you open the app.

If you are not automatically logged in, please enter your Instagram account email address and password. You can also log in with your Facebook account

Contact Instagram Step 9

Step 2. Tap

AndroidIGprofile

or your profile picture.

You can find it in the bottom right corner of your screen. Tapping it will bring up your profile page.

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Step #3. Tap on the menu button ☰

It's the button with three horizontal lines in the top right corner. Tapping on it will bring up the menu.

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Step #4. Tap on Settings

You can find this at the top of the menu. Tapping it will take you to Instagram's Settings page.

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Step 5. Tap Help

You can find this at the bottom of the Settings menu. It's next to an icon that looks like a lifebuoy.

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Step 6. Tap Report a problem

This is the first option in the Help menu. You will now be presented with options for reporting your issue.

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Step 7. Choose an option

Tap one of the following options:

  • Spam or Abuse (iPhone) or Report spam or abuse (Android) – This option gives you Help Center instructions on how to report inappropriate content.
  • Something isn't working (iPhone) or Report a problem (Android) – this option allows you to report if something is not working in the app.
  • General feedback (iPhone) or Send feedback (Android) – this option allows you to provide general feedback to improve the app.
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Step 8. Describe your problem or feedback

If you want to report spam or abuse, you can use the built-in system to report the message. If you would like to report an issue or provide feedback, please use the space provided to type a description of the issue or provide your feedback.

  • You can also upload an image or screenshot of the issue you are experiencing. Tap on Gallery (Android), or upload (iPhone) to select an image to upload. You can also click Take a screenshot tap to take a screenshot. Tap the image of a camera to take a photo.
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Step 9. Tap Send or Send.

If you're using an iPhone, tap. in the top right corner Send. If you're using an Android device, tap. in the top right corner Send. Your message is now being sent. You won't always get a response from Instagram, but they will try to resolve the issue within a week.

In the meantime, you can go to https://help.instagram.com with your web browser and left click on the topic that best describes the issue you want to report to Instagram. If you need help with your account or the app, this is the best way to go

Method 3 of 4: Send a notification through the Help Center

Contact Instagram Step 17

Step 1. Using your preferred browser, go to

This is the website you can use to read Instagram's Community Policies and Guidelines, or get help with a particular issue.

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Step #2. Click Policies & Reporting

It's near the bottom of the Help Center menu.

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Step 3. Click Report Something and then How to report things.

You will now see a list of situations and things to report.

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Step 4. Click on the option that best suits your situation

Various situations are described on the page 'How to report things'. Read all options to see which option best describes your situation. The options are divided into three categories. The first category includes ways to report inappropriate content. The second category describes ways to report intellectual property violations and the third category contains special types of notifications that you can send.

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Step 5. Click on the appropriate link in the text to make a report

You will not in every situation see a form that you have to fill in. In some situations, you will see an explanation of how to report content, as well as tips on how to deal with the situation. You may also see links to external sources. Other situations have a link to a form that you can fill out and send to Instagram. If you see blue text like 'report this', 'report this person to us' or 'fill out this form', click on it. Below are some of the forms you can send to Instagram:

  • To report bullying and harassment please fill out the following form:
  • To report copyright infringement please fill out the following form:
  • To report a convicted sex offender complete the following form:
  • To report a user under 13, please fill out the following form:
  • If you believe that your account has been incorrectly deactivated, please fill out the following form:
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Step 6. Fill in the form

Each form looks different and has different options. Answer the questions as best you can.

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Step 7. Click Submit

When you're done filling out the form, click the blue button at the bottom that reads Send to submit the form. Not sure you'll get a response from Instagram, but they'll try to resolve the issue within a week.

Method 4 of 4: Troubleshooting

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Step 1. Block bullying and annoying users

If you're constantly being harassed by someone on Instagram, the easiest way to prevent the bullying is to block them.

You can also report the person through the Instagram Help Center if they are blackmailing, harassing, or threatening users

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Step 2. Change your password regularly

Change your password at least once every six months to prevent your account from being hacked or abused.

You can also reset your password if you have forgotten it or if it no longer works

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Step 3. Think about making your account private

You can make your Instagram account private, which means that people who don't follow you yet will not be able to see your content until you have accepted their follow request. You can do this in the Settings in the app:

  • Open the Instagramapp.
  • Tap your profile icon in the bottom right corner.
  • Tap on Institutions.
  • Tap on Privacy.
  • Move the slider next to 'Private account'.
  • Tap on Yes when requested.
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Step 4. Submit an appeal if your account has been deactivated

If your account has been deleted or deactivated, you can try to object. To do this, open the Instagram app on your phone and log in. You will be notified that your account has been deactivated. Follow the instructions to file an appeal. You can also fill out the following form in the Help Center to submit a hold:

https://help.instagram.com/contact/606967319425038

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Step 5. Appeal if your content has been removed for copyright or trademark infringement

If you've been notified that a post you've posted has been removed for copyright or trademark infringement and you believe this was done in error, you can appeal. Fill in the following form to submit an objection:

https://help.instagram.com/contact/687106501368548

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Step 6. Temporarily disable your Instagram account

If someone is abusing your account, you are being bullied or something else is going on, it might be best to temporarily deactivate your Instagram account. You can reactivate your account whenever you want by logging in again.

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Step 7. Send an email to external fact-checkers

If you have been notified that a post you have posted has been removed or incorrect information has been reported, please follow the steps below to email the fact checkers:

  • Tap the heart icon to view your notifications.
  • Tap the notification of incorrect information.
  • Tap on Full fact check.
  • Tap on Send email to send an email to the external fact checkers.

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