Reset a BlackBerry: 9 steps (with pictures)

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Reset a BlackBerry: 9 steps (with pictures)
Reset a BlackBerry: 9 steps (with pictures)

The BlackBerry® is a popular smartphone with which you can do a lot. However, sometimes there is a technical problem and not everything works as it should. If nothing else seems to work, you can choose to reset the BlackBerry®. Depending on the problem, you can choose a soft or a hard reset.


Method 1 of 2: BlackBerry® hard reset

Reset a BlackBerry Step 1

Step 1. Do not turn off your BlackBerry®

Reset a BlackBerry Step 2

Step 2. Open the back of the BlackBerry®

You have to remove the battery from the phone.

Reset a BlackBerry Step 3

Step 3. Wait for 30 seconds and then put the battery back in

Reset a BlackBerry Step 4

Step 4. Close the lid

Turn the BlackBerry® back on, everything should now be back to normal.

Method 2 of 2: BlackBerry® soft reset

Reset a BlackBerry Step 5

Step 1. Restart the BlackBerry® with a soft reset

This method requires you to leave the phone on.

Reset a BlackBerry Step 6

Step 2. Hold down the "Alt" key and the right "Shift" key

Reset a BlackBerry Step 7

Step 3. Now press "Backspace/Delete" while holding the other two keys

Reset a BlackBerry Step 8

Step 4. Wait for the BlackBerry® to reset

The screen will turn off when this happens. It will take a few minutes for everything to boot up again.

Step 5. Release the keys when the screen turns off


  • First check the user manual, because the method may differ per BlackBerry®. Sometimes you can also ask the carrier if they do a "master reset" or a "factory reset", then the phone will go back to factory settings.
  • You don't erase data with a soft or hard reset. This is only done by a "master reset" or a "factory reset".
  • The keyboard layout is not the same on all BlackBerries. Please check the user manual first.

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