Deactivate a phone: 5 steps (with pictures)

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Deactivate a phone: 5 steps (with pictures)
Deactivate a phone: 5 steps (with pictures)

It is important to know how to deactivate a phone, for example if the phone is lost or stolen. Whether you want to deactivate a lost phone or change carriers, deactivating the device is simple. Contacting your phone provider right away is the fastest way to complete the deactivation.


Method 1 of 2: Deactivate a Lost or Stolen Phone

Deactivate a Phone Step 1

Step 1. Call your phone provider

If you do not have access to the internet, you can call the customer service of your telephone provider to deactivate the phone for you. You will have to identify yourself as the subscription holder. With some providers you can already deactivate a telephone in the selection menu. If you have multiple subscriptions in your name, you will have to specify which phone should be deactivated.

  • Vodafone - 06 1200 1200
  • Telfort - 0900 9596
  • KPN - 0800 0105
  • T-Mobile - 0800 7112
  • Simyo - 0800 8090
  • Hi - 06 1200 1200
  • If you have lost your phone, you may have to state your IMEI number.
Deactivate a Phone Step 2

Step 2. Log in to your personal account on your provider's website

If you can't make calls because your phone is lost or stolen, you can use your provider's website. Almost all providers have a special page on their site where you can report a lost or stolen phone. If you have not yet created an account, it is wise to do so now. This usually requires you to confirm your phone number and personal information.

  • Look for the Block SIM card option. You will be guided through the process of blocking your phone.
  • If you have lost your phone, you may have to state your IMEI number.
Deactivate a Phone Step 3

Step 3. Change your passwords

If your iPhone or Android phone was lost or stolen, it was probably linked to an account. Once you realize that your phone is gone, you would do well to change your Apple ID or Google password.

Method 2 of 2: Unsubscribe

Deactivate a Phone Step 4

Step 1. Call your provider from your phone

Most providers have a shortened phone number so you can reach them quickly. Use this number to be directly connected to the customer service department:

  • Vodafone - 1200
  • Telfort - 0900 9596
  • KPN - 1200
  • T-Mobile - 1200
  • Simyo - 1200
  • Hi - 1200
Deactivate a Phone Step 5

Step 2. Ask if your subscription can be cancelled

This will deactivate your phone. If you switch to a new provider or phone, make sure you have already transferred your phone number to your new phone.

  • When canceling your subscription, you may have to pay a termination fee if you have not completed the contract.
  • You may be able to block your phone to prevent it from being used by someone else and you having to pay for the costs. This can be the case if the phone is lost or stolen.

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