How to Fix a Freeze Cell Phone: 11 Steps (with Pictures)

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How to Fix a Freeze Cell Phone: 11 Steps (with Pictures)
How to Fix a Freeze Cell Phone: 11 Steps (with Pictures)
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Few things are more annoying than a frozen smartphone, especially when it happens at the most unfavorable moment. There are several steps you can try to get your phone working again, depending on whether it's an Android or iPhone. This can range from simply rebooting to completely wiping and factory resetting the phone.

Steps

Method 1 of 2: iPhone

Fix a Frozen Mobile Phone Step 7

Step 1. Connect your phone to the charger

There is a chance that your phone's battery is empty and that is why the device will no longer turn on. Charge your phone for a few minutes before trying any of the following steps.

Fix a Frozen Mobile Phone Step 8

Step 2. Turn off your phone as usual

Press and hold your phone's Power button until the "Slide to power off" slider appears. Slide it with your finger to turn off your iPhone.

If this doesn't work, continue to the next step

Fix a Frozen Mobile Phone Step 9

Step #3. Force a restart of your phone

If your iPhone doesn't respond to the Power button or taps on the screen, you may be able to force iPhone to restart.

Press and hold the Power and Home button, about 10 seconds, until your iPhone turns off

Fix a Frozen Mobile Phone Step 10

Step 4. Remove apps that are causing your iPhone to freeze

If your iPhone freezes every time you run a particular app, chances are the app is responsible for the crash. The easiest way to prevent this from happening again is to just stop using that app and uninstall it.

See wikiHow for instructions on removing apps from your iPhone

Fix a Frozen Mobile Phone Step 11

Step 5. Use iTunes to restore your iPhone

If you can't get the iPhone going again, you may need iTunes to restore the iPhone to factory settings.

  • Connect your iPhone to your computer.
  • Open iTunes and select your iPhone from the row of buttons at the top of the window. If your iPhone is not shown, you will need to put it into Recovery Mode. You do this by connecting a USB cable to your computer, but not to your iPhone yet. Next, press and hold Home on your iPhone, connect the USB cable to it and continue holding the Home button until the iTunes logo appears.
  • Click Restore iPhone… and then click Restore to confirm. All data on your iPhone will be erased.
  • Set up your device. Once the restore process is complete, you can set up your iPhone as if it were new. You can restore the device to a previous backup, if you have one.

Method 2 of 2: Android

Fix a Frozen Mobile Phone Step 1

Step 1. Connect your phone to the charger

There is a chance that your phone's battery is empty and that is why the device will no longer turn on. Charge your phone for a few minutes before trying any of the following steps.

Fix a Frozen Mobile Phone Step 2

Step 2. Turn off your phone as usual

Press and hold your phone's Power button until the Power menu appears. Tap "Power off" to turn off the phone.

If this doesn't work, continue to the next step

Fix a Frozen Mobile Phone Step 3

Step #3. Force a restart of your phone

If your iPhone doesn't respond to the Power button or screen taps, you may be able to force the device to restart.

  • Most Android devices can be forced to reboot by pressing and holding the Power button and Volume (up) button for 10 seconds.
  • If the Power/Volume Up combination doesn't work, try Power/Volume Down.
Fix a Frozen Mobile Phone Step 4

Step 4. If unable to force restart, remove the battery

If you are unable to force the device to restart, remove the batteries and then reinsert them. This only works on Android devices with removable batteries. If this doesn't resolve the issue, continue to the next step.

If your Android has a removable battery, you can remove the back cover and lift the battery out of the device. Then wait 10 seconds and then put the batteries back in the phone

Fix a Frozen Mobile Phone Step 5

Step 5. Remove apps that cause your phone to freeze

If your phone freezes every time you run a particular app, there's a good chance that the app is responsible for the crash. The easiest way to prevent this from happening again is to just stop using that app and uninstall it.

See wikiHow for detailed instructions on uninstalling Android apps

Fix a Frozen Mobile Phone Step 6

Step 6. Factory reset the phone if it won't boot anymore

If the phone fails to boot after it freezes, factory reset may solve the problem. However, all data from your phone will be deleted.

  • Start with a turned off phone. To be able to use the recovery mode of your Android, it must first be turned off completely.
  • Press and hold the recovery mode buttons. These will be classified differently per phone model:

    • Nexus, LG, Motorola - Power and Volume Down
    • Samsung - Power, Volume Up and Home
  • Press and hold the buttons until the Android boot menu appears.
  • Use the volume buttons to navigate through the menu. Select "Recover or Recovery" and press the Power button to select it.
  • Select "Clear data/factory reset" and press the Power button. Select "Yes" to confirm. Once the formatting is complete, your phone will reboot and you can set it up as if the device were new.

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