Contact Microsoft

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Contact Microsoft
Contact Microsoft

Sometimes you need support for your operating system, product or service from Microsoft. Microsoft has several convenient channels to support customers that can help solve a variety of problems. You can contact us by phone, email, or chat online so you can quickly resolve the issue with the help of a Microsoft expert.


Method 1 of 3: Contacting Microsoft by phone

Contact Microsoft Step 1

Step 1. Find your product key

Your product key is specific to your product or device and may provide additional information about your item. The key consists of 25 alphanumeric characters, written as 5 groups of 5 characters separated by dashes. It is usually located on the label on the product's original carton.

  • If you can't find the product key, don't worry. A Microsoft representative can help you locate it, depending on the type of Microsoft product or device you have.
  • If you're not calling about a product you paid for, such as Windows or Office, you can skip this step.
Contact Microsoft Step 2

Step 2. Find your warranty if you have one

If you bought a warranty for your product or service, look for it. Write down all relevant details, such as the duration of the warranty and the degree of coverage, so that you can communicate this to the Microsoft representative.

Skip this step if you didn't purchase a warranty

Contact Microsoft Step 3

Step 3. Call +3225033113 (Belgium) or +31205001500 (Netherlands) to reach a representative

Microsoft can be reached on these numbers between 9am-5pm.

Contact Microsoft Step 4

Step 4. Explain the problem to the representative

When connected with a representative, explain the nature of the problem. Be sure to clarify how long you've been experiencing this issue and which version of the product you're using, if any. It may also be helpful to provide your phone number at the beginning of the call in case the connection drops unexpectedly.

Method 2 of 3: Contacting Microsoft via email

Contact Microsoft Step 5

Step 1. Write an email to [email protected] and describe the problem

Describe how long the problem has persisted and whether it is continuous or intermittent. Be sure to describe all relevant circumstances about when the problem first appeared, for example if the problem started after a new installation or after switching to a new product.

Contact Microsoft Step 6

Step 2. Add your product key and all relevant warranty information

Be sure to include all relevant details about your device or product from Microsoft in your email, including the product key if you have one. It should be on the original packaging. Include any warranty information, if applicable, and the version of the product or program you are using.

Contact Microsoft Step 7

Step 3. Provide your contact details so that the person helping you can follow up

It's crucial to include your contact information so that the Microsoft technician can reach you to discuss the issue. Indicate in your message whether you wish to be contacted by e-mail or by telephone and what is a good time to reach you by telephone.

Method 3 of 3: Contacting Microsoft via online chat

Contact Microsoft Step 8

Step 1. Go to Microsoft's online chat portal

Press the blue 'Start' button in the middle of the page to bring up a dialog box. Make sure to enable popups on the website so you can use the chat.

Contact Microsoft Step 9

Step 2. Describe the nature of your problem

The chat will first introduce a virtual assistant, who will attempt to connect you to existing online content to resolve issues. If you are confident that you may be able to solve the problem yourself with the appropriate online guide, describe the problem in as much detail as possible. This will help the virtual assistant direct you to the best available content for common problems.

You can say "Windows won't load" or "I can't create a new document in Microsoft Word."

Contact Microsoft Step 10

Step 3. Say, "I want to talk to a real representative

The virtual assistant will immediately connect you to a Microsoft representative if you simply ask. When connected, you must provide the product key, all relevant warranty information and the details of your issue.

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