Recover a hacked Yahoo account (with images)

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Recover a hacked Yahoo account (with images)
Recover a hacked Yahoo account (with images)
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This article will teach you how to recover and secure a hacked Yahoo email account. You can use both your phone number and your recovery email address to do this, and you can do both procedures on both a desktop version of Yahoo and the Yahoo mobile app.

Steps

Part 1 of 4: Restore to a desktop

Recover a Hacked Yahoo Account Step 1

Step #1. Open Yahoo

Go to https://www.yahoo.com/ in your browser. This will open the Yahoo home page.

Recover a Hacked Yahoo Account Step 2

Step #2. Click Sign In at the top right of Yahoo home page

Recover a Hacked Yahoo Account Step 3

Step 3. Click on the 'link' Trouble signing in?

This option is at the bottom of the sign up section.

Recover a Hacked Yahoo Account Step 4

Step 4. Enter your phone number or recovery email address

In the text field in the middle of the page, you must type the phone number or recovery email address that you use for your Yahoo account.

You can also simply enter your Yahoo email address if you're not sure exactly what information Yahoo has

Recover a Hacked Yahoo Account Step 5

Step 5. Click Continue

This is a blue button at the bottom of the page.

Recover a Hacked Yahoo Account Step 6

Step 6. Get your verification code

Click “Yes, text me an Account Key” for a phone number or “Yes, send me an Account Key” for a recovery email address, then do the following:

  • 'Phone Number' - Open the Messages app on your phone, open the Yahoo text, and view the 8-digit code in the message.
  • 'Email address' - Open your recovery email in your inbox, open the 'Recover access to your Yahoo account' email from Yahoo and look at the 8 digit code in the center of the email.
  • If you entered your Yahoo email address, you'll need to fill in the missing numbers or letters listed in the recovery option, then perform one of the steps above depending on whether you're using a phone number or email address.
Recover a Hacked Yahoo Account Step 7

Step 7. Enter your verification code

Enter the 8-digit verification code when you find it in the text field in the middle of the page.

Yahoo will immediately capitalize the letters

Recover a Hacked Yahoo Account Step 8

Step 8. Click on Verify

This is a blue button below the verification text field.

Recover a Hacked Yahoo Account Step 9

Step 9. Select your account when prompted

If you have multiple Yahoo accounts using your phone number or recovery email, click on the one you want to recover.

Recover a Hacked Yahoo Account Step 10

Step 10. Change your password immediately

When you restore a Yahoo account on a computer, you have the option to reset your password. Here's what you need to do to help prevent future hacking attempts:

  • Click on 'Create a new password' on the 'Success' page.
  • Enter a password in both fields on the 'Set a new password' page.
  • Click on 'Continue'
  • Click on 'Looks good' and then click on 'I'll secure my account later'.

Part 2 of 4: Recover on mobile

Recover a Hacked Yahoo Account Step 11

Step #1. Open Yahoo

Press the Yahoo Mail app. It resembles a white envelope on a purple background. This should open the Yahoo login page.

If your mobile is already logged into Yahoo and the account hacker hasn't logged you out yet, skip this step to secure your account

Recover a Hacked Yahoo Account Step 12

Step 2. Press Yahoo Mail

This is a purple icon on the left of your screen.

Recover a Hacked Yahoo Account Step 13

Step 3. Press the 'link' Trouble signing?

This is at the bottom of the screen.

When prompted to select an existing account, tap the account and then enter your password (or on some iPhones, your Touch ID) when prompted. If you log into your account as a result, you may skip the following and proceed to securing your account

Recover a Hacked Yahoo Account Step 14

Step 4. Enter your phone number or recovery email address

In the text field in the middle of the screen, you must type the phone number or recovery email address associated with your Yahoo account.

You can also simply enter your Yahoo email address if you're not sure exactly what information Yahoo has

Recover a Hacked Yahoo Account Step 15

Step 5. Press Continue

It's a blue button at the bottom of the screen.

Recover a Hacked Yahoo Account Step 16

Step 6. Get your verification code

Press 'Yes, text me an Account Key' for a phone number or 'Yes, send me an Account Key' for a recovery email address, then do the following:

  • 'Phone Number' - Open the Messages app on your phone, open the Yahoo text, and view the 8-digit code in the message.
  • 'Email address' - Open your recovery email in your inbox, open the 'Recover access to your Yahoo account' email from Yahoo and look at the 8-digit code in the center of the email.
  • If you entered your Yahoo email address, you'll need to fill in the missing numbers or letters listed in the recovery option, then perform one of the steps above depending on whether you're using a phone number or email address.
Recover a Hacked Yahoo Account Step 17

Step 7. Enter your verification code

Enter the verification code in the text field in the middle of the screen.

Recover a Hacked Yahoo Account Step 18

Step 8. Tap Continue at the bottom of the screen

This will verify your verification code.

Recover a Hacked Yahoo Account Step 19

Step 9. Select your account when prompted

If you have multiple Yahoo accounts using your phone number or recovery email address, tap the one you want to recover. This will log you into your account and from here you can start securing your account.

Part 3 of 4: Securing your account on a desktop

Recover a Hacked Yahoo Account Step 20

Step #1. Open your Yahoo inbox

If your Yahoo inbox doesn't appear automatically after changing your password, click "Mail" in the top right corner of the page.

Recover a Hacked Yahoo Account Step 21

Step 2. Click on your name at the top right of the page

A drop-down menu will appear.

Recover a Hacked Yahoo Account Step 22

Step 3. Click on Account Info in the drop-down menu

This will open a new page with information about your Yahoo account.

Recover a Hacked Yahoo Account Step 23

Step #4. Click the Recent Activity tab on the left side of the page

Recover a Hacked Yahoo Account Step 24

Step 5. View your current registered locations

At the top of the page, you'll see a list of all the locations where your Yahoo account has been logged into.

If your account was hacked and the attacker is still logged in, you will see his or her location here

Recover a Hacked Yahoo Account Step 25

Step 6. Sign out of unknown locations

Click on 'sign out' to the right of the location you don't think you need to be signed in to. This will immediately remove that location from your Yahoo account.

Recover a Hacked Yahoo Account Step 26

Step 7. Click on Account security on the left side of the page

If you don't secure your account immediately after re-logging into your hacked Yahoo account, you will be prompted to enter your email address and password before you can proceed

Recover a Hacked Yahoo Account Step 27

Step 8. Scroll down and click on the white switch 'Two-step verification'

iphoneswitchoffice

This option is at the bottom right of the page.

Two-step verification is a feature that makes it impossible for others to use your login information to hack into your account - they would also need your phone number or recovery email address

Recover a Hacked Yahoo Account Step 28

Step 9. Enter your phone number

In the pop-up window, you need to type the phone number you want to use for the two-step verification.

Recover a Hacked Yahoo Account Step 29

Step 10. Click Send SMS at the bottom of the pop-up window

This will send an SMS to the phone number.

If you prefer to receive your verification code over a phone call, you'll need to click "Call me" instead

Recover a Hacked Yahoo Account Step 30

Step 11. Get your verification code

Open the Messages app on your phone, open the Yahoo text, and look at the code in the message.

If you choose to have Yahoo call, accept the incoming call and listen for the code

Recover a Hacked Yahoo Account Step 31

Step 12. Enter your verification code

Enter the verification code in the text field in the pop-up window.

Recover a Hacked Yahoo Account Step 32

Step 13. Click Verify below the text field

Recover a Hacked Yahoo Account Step 33

Step 14. Click on Skip for now

This confirms your decision to enable two-step verification. From now on, whenever you try to log into Yahoo in a new location, you will receive a code to your phone number or recovery email address; you will then have to enter this to complete the login procedure.

If you delete the cookies from your browser or remove a registered location from the 'Recent activity' menu, you will have to re-authenticate your account with two-step verification when you log in again

Part 4 of 4: Securing your account on mobile

Recover a Hacked Yahoo Account Step 34

Step #1. Press ☰ at the top left corner of the screen

A pop-out menu will appear.

Recover a Hacked Yahoo Account Step 35

Step #2. Tap on Manage Accounts at the top of the pop-out menu

Recover a Hacked Yahoo Account Step 36

Step 3. Tap on Account info

This link is under the currently logged in account.

Recover a Hacked Yahoo Account Step 37

Step #4. Tap on Recent activity at the bottom of the screen

  • When prompted to enter your passcode (or on iPhone your Touch ID), do so before continuing.
  • If you're prompted to enter a new password and your usual password doesn't work, you'll need to restore your account to a desktop instead.
Recover a Hacked Yahoo Account Step 38

Step 5. Check all recent activity

Under the "RECENT ACTIVITY" heading at the top of the page, you'll see a list of all the locations where you're logged into your Yahoo account.

If your account was hacked and the attacker is still logged in, you will see his or her location here

Recover a Hacked Yahoo Account Step 39

Step 6. Sign out of unknown locations

Click on 'sign out' to the right of the location you think you do not need to be signed in to. This will immediately remove that location from your Yahoo account.

Recover a Hacked Yahoo Account Step 40

Step 7. Press

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and then on Security Settings.

The 'Security settings' can be found on the 'Account info' page.

You may need to enter your password or Touch ID again

Recover a Hacked Yahoo Account Step 41

Step 8. Change your password

Of course it is important to change your password after a hack:

  • Tap on 'Change password' at the top right of the page.
  • Enter your new password in both text fields.
  • Press 'Continue'
Recover a Hacked Yahoo Account Step 42

Step 9. Consider enabling two-step verification

Two-step verification requires that you have access to both your Yahoo login information and a separate form of identification (e.g., your phone or a recovery email address) in order to complete the login process. While you can't enable two-step verification from within the Yahoo Mail app, securing your account on a desktop will allow you to add two-step verification.

Enabling two-step verification makes it impossible for others who don't know your phone number or recovery email address to hack into your account, even if they have your email address and password to log in

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