Reset your Gateway laptop (with pictures)

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Reset your Gateway laptop (with pictures)
Reset your Gateway laptop (with pictures)
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If your Gateway laptop keeps crashing, or is unable to boot into Windows, it may be time to restore the machine. You can first try a System Restore, which attempts to restore your computer to an earlier state where the machine was still working properly. It is recommended that you try this first so that you do not lose any of your data. If this doesn't work, you can use the Recovery Manager or a Windows installation disc to reset your Gateway to factory settings.

Steps

Part 1 of 3: Running System Restore

Reset a Gateway Laptop Step 1

Step 1. Understand what the System Restore feature does

This process reverts your system settings, programs, and drivers to a previous date. You can use it to restore your system to another time when it was working fine. System Restore will not affect your data or documents, but it will remove programs installed between now and the restore point you choose.

This is the first step you will need to take to restore your computer because you don't have to worry about backing up your data

Reset a Gateway Laptop Step 2

Step 2. Restart your laptop and hold the

F8 key pressed. Make sure to hold it down immediately as soon as the computer boots up. This will load the "Advanced Boot Options" menu.

Reset a Gateway Laptop Step 3

Step 3. Select "Safe Mode with Command Prompt" from the list of options

Some files will be loaded and after a while the command prompt will open.

Reset a Gateway Laptop Step 4

Step 4. Open the System Restore utility

The command differs somewhat if you are using Windows XP.

  • Windows 7, 8 and Vista - Type rstui.exe and press Enter.
  • Windows XP - Type %systemroot%\system32\restore\rstrui.exe and press Enter.
Reset a Gateway Laptop Step 5

Step 5. Select your restore point

A list of available restore points is shown along with the time and date, along with a brief summary of why the point was created. Choose a restore point from a date and time before your computer started acting up. Click Next > after selecting a restore point.

You can see the points Windows thinks are not very relevant by clicking "Show more restore points"

Reset a Gateway Laptop Step 6

Step 6. Wait for the recovery process to finish and your computer to restart

The restore process may take several minutes to complete. You will be notified when Windows has successfully restored the system.

Remember that any program you have installed between now and your chosen restore point will need to be reinstalled. Be careful, because one of those programs could be the culprit

Resolving problems

Reset a Gateway Laptop Step 7

Step 1. I can't open the "Advanced Boot Options" menu

This is usually the case if you have a computer with Windows 8, as this system often boots up too quickly to open the menu.

  • Open the Charms menu in Windows by swiping from right to left on the screen, or holding your mouse in the lower right corner of the screen.
  • Click the Settings option and click or tap "On/Off".
  • Hold down Shift and select "Restart". Your computer will reboot into the Advanced Boot Menu.
Reset a Gateway Laptop Step 8

Step 2. I don't have a restore point that fixes the problem

If you don't have a restore point that goes far enough back in time, or none of the restore points fix the problem, you'll probably need to reset the laptop to factory settings. See the next section for instructions.

Part 2 of 3: Restoring the laptop to factory settings

Reset a Gateway Laptop Step 9

Step 1. Back up your data, if possible

Restoring your Gateway to factory settings will erase all data from the hard drive, so back up your data if it contains any files important to you. See wikiHow for some tips on creating a backup.

If you are unable to boot into Windows, you can use the Linux Live CD to access your files and copy them to an external drive. See wikiHow for instructions on how to create a Live CD and how to use it

Reset a Gateway Laptop Step 10

Step 2. Connect your laptop to the wall socket

Restoring the laptop to factory settings may take a while. If there is no power supply in the meantime, this can result in serious problems. Make sure the machine is plugged in before continuing.

Reset a Gateway Laptop Step 11

Step 3. Restart your computer and press

Alt + F10 as soon as the Gateway of Acer logo appears.

You may have to press the keys several times before they are registered. After this, the Recovery Manager will be loaded.

Press Enter when prompted by the Windows boot menu

Reset a Gateway Laptop Step 12

Step 4. Select "Restore Operating System to Factory Defaults"

You will be asked several times to confirm that you want to continue. Starting the recovery will erase all data from the drive and then restore Windows and your laptop's default programs. The restore process may take up to an hour to complete.

There is an option to keep the user's files and save them to the computer, but this is not recommended as some of those files may cause the computer to malfunction

Reset a Gateway Laptop Step 13

Step 5. Create your account and start using your computer

When the restore process is complete, the laptop will behave as if it were booting for the first time. You will be prompted to create a Windows account and configure your personal settings.

Resolving problems

Reset a Gateway Laptop Step 14

Step 1. I cannot access the Recovery Manager

If you previously formatted the hard drive or installed a new hard drive, the recovery partition will likely be gone. You will need to use a recovery disc, or a Windows installation disc, to wipe the computer and reinstall Windows. See the next section for instructions on how to use one of these drives.

Reset a Gateway Laptop Step 15

Step 2. Restoring the computer did not solve the problem

If you have completely wiped the laptop and reinstalled Windows through factory settings, but the problem persists, the cause is probably a hardware component.

Installing a new hard drive or installing new RAM are both easy to do and can solve your computer problems. If this also does not help, please contact Gateway technical support

Part 3 of 3: Using a recovery or installation disc

Reset a Gateway Laptop Step 16

Step 1. Grab your recovery drive if you have one

Laptops often require some specific drivers, and the recovery disc is the easiest way to ensure those drivers are reinstalled when resetting the laptop. If you cannot use the Recovery Manager because the recovery partition has disappeared, try the recovery drive. You can order a new recovery disc from Gateway.

Reset a Gateway Laptop Step 17

Step 2. If you don't have the recovery disc, find or create a Windows installation disc

If you don't have a recovery disc for your laptop, you can use a Windows installation disc to erase and restore the laptop. You will need a disc for the same version of Windows currently installed.

  • If you have Windows 7 and you have a valid product key, you can create a disc here. You need a blank DVD or USB stick with at least 4 GB of free sliding space.
  • If you have Windows 8 and you have a valid product key, you can get it here. create a disc. You need an empty DVD or USB stick with at least 4 GB of free sliding space.
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Step 3. Restart your computer and press F12 repeatedly.

On a Gateway, this opens the boot menu. When the Gateway logo or Acer logo appears, press this button several times.

Reset a Gateway Laptop Step 19

Step 4. Change the boot order

In order to use the recovery disc or install Windows from the disc, your computer will need to be set up to boot from the DVD drive first and then from the hard drive. You can change the boot order in the boot menu.

If you created a USB stick with the installation files, select the USB stick as the first boot device

Reset a Gateway Laptop Step 20

Step 5. Save your settings and restart the machine

Make sure the Windows installation disc or USB stick is inserted.

Reset a Gateway Laptop Step 21

Step 6. Press any key when prompted

This will launch the Recovery Manager (if you are using a recovery disc), or Windows setup (if you are using a Windows installation disc).

  • If you are using the Recovery Manager, see the previous section for instructions on how to recover your laptop.
  • If you're using a Windows installation disc, read on.
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Step 7. Set your language preference and choose "Install Windows" or "Install Now"

The installation process will erase all data from the hard drive and start from the beginning.

Reset a Gateway Laptop Step 23

Step 8. If prompted, select "Custom (Advanced)" installation

This ensures that you will delete everything.

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Step 9. Delete any partitions

When prompted to choose where to install Windows, you will be presented with all the partitions on your hard drive. Select each partition and click "Delete". This will delete all files in the partition.

Reset a Gateway Laptop Step 25

Step 10. Select the remaining partition as the target for the installation

The installer will automatically format it to the correct file system and start installing the Windows files.

Reset a Gateway Laptop Step 26

Step 11. Wait for the installation to complete

The Windows installation procedure usually takes about half an hour to complete. You can keep an eye on the progress on the screen.

Reset a Gateway Laptop Step 27

Step 12. Finish the installation and enter your product key

After completing the installation, you will be prompted to enter the Windows product key. The product key is 25 characters long and is usually found on a sticker, on the bottom of your laptop, or in your computer's documentation. If you cannot find the product key, please contact Gateway.

Reset a Gateway Laptop Step 28

Step 13. Download the necessary drivers for your laptop

Laptops have a lot of specialized hardware and therefore require some special drivers to get the best performance from the components. Go to support.gateway.com and select the "Driver downloads" section. Enter the details of your laptop and download all recommended drivers and software.

Resolving problems

Reset a Gateway Laptop Step 29

Step 1. Restoring the computer does not solve the problem

If you've completely wiped the laptop and reset Windows to factory settings, but it didn't resolve the issue, the cause is probably a hardware component.

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